Live Chat Support
With Tribe’s 24-7 live chat support solution you can convert your online web traffic into loyal customers.
With Tribe’s 24-7 live chat support solution you’ll convert your online web traffic into loyal customers. In today’s highly digitalized market-space it’s becoming increasingly important for businesses, small or large, to possess a highly effective online customer service and sales strategy.
With our years of experience, being in constant contact with customers, we’ve realized that customers want help, but they don’t like navigating phone trees, waiting on the road, then explaining a problem over the phone. In most cases, by the time they reach a representative on the phone, the customer is already frustrated. Saving them time causes you to make money!
In a survey conducted by Forrester, 44% of respondents said that having a live person answer their questions while they were within the middle of a web purchase was one among the foremost important features an internet site could offer. Another 91% who have used live chat support are satisfied with its ability to assist in their online purchase decisions, resolve customer service and technical support issues and also answer product questions during a timely manner. Our E-representatives facilitate the connection of business and experts with consumers seeking help online through real-time messaging creating a more compelling and personalized online experience. Our agents are fully trained and highly competent individuals possessing quite greatly developed interpersonal skills geared towards engaging customers, providing direction through the sales process, and converting customers into potential buyers.
Apart from a rise in online conversions, customer acquisitions, and therefore the average order value, there’s also a big reduction in handcart abandonment. Furthermore, live chat support are often up to 33% cheaper than other customer support channels like phone and email.